Privacy Policy

Sublime Pools (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your information when you visit our website, contact us, or purchase from us.

We may collect personal information including:

• Your name.
• Email address.
• Phone number.
• Billing and shipping address.
• Order details.
• Enquiry details.
• Delivery instructions.
• Company name or job site details, where relevant.
• Website usage information, including pages viewed, device details, and interaction data.

We may also collect information you choose to provide through forms, email, phone, social media, or live chat.

We collect personal information when you:

• Contact us through our website, email, phone, or social media.
• Request a quote or product information.
• Place an order.
• Subscribe to updates or marketing.
• Submit a form on our website.
• Browse our website, including through cookies and analytics tools.

We collect and use your personal information to:

• Respond to enquiries and provide quotes.
• Process and fulfil orders.
• Arrange delivery and customer support.
• Communicate with you about your purchase or enquiry.
• Manage warranties, returns, and after-sales support.
• Improve our website, products, and services.
• Send marketing communications where permitted.
• Comply with legal, tax, accounting, and record-keeping obligations.

We may disclose your personal information to:

• Payment processors and financial service providers.
• Delivery, freight, and logistics providers.
• Website hosting, email, and IT service providers.
• Marketing, analytics, and advertising providers.
• Suppliers or manufacturers where needed to fulfil an order, process a warranty, or resolve a product issue.
• Professional advisers such as accountants, lawyers, or insurers.
• Government, regulatory, or law enforcement authorities where required by law.

We only share information where it is reasonably necessary for our business operations, legal obligations, or to deliver the service you requested.

Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, and understand how visitors use our site.

We may also use analytics tools to measure website traffic, performance, and customer behaviour. These tools may collect information such as your IP address, browser type, device information, pages visited, and time spent on our site.

You can usually manage cookies through your browser settings, but some website features may not work properly if cookies are disabled.

We may send you marketing communications about our products, services, or promotions if you have consented or if we are otherwise permitted by law to do so.

You can opt out of marketing emails at any time by using the unsubscribe link in the email or by contacting us directly.

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

However, no method of transmission over the internet is completely secure. While we do our best to protect your information, we cannot guarantee absolute security.

Some of our service providers may store or process data outside Australia. This may include website, email, analytics, hosting, or payment-related services.

Where this occurs, we take reasonable steps to ensure your information is handled appropriately and in accordance with applicable privacy obligations.

You may request access to the personal information we hold about you and ask us to correct any inaccurate, incomplete, or outdated information.

If you would like to make a request, please contact us using the details below. We may need to verify your identity before providing access or making changes.

We keep personal information only for as long as reasonably necessary for the purposes outlined in this policy, or as required by law, taxation, accounting, warranty, or record-keeping obligations.

When information is no longer needed, we take reasonable steps to destroy or de-identify it where appropriate.

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those websites. We encourage you to read the privacy policy of any external site you visit.

If you have a concern about how we handle your personal information, please contact us first so we can try to resolve it.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

If you have any questions about this Privacy Policy, or if you would like to access or correct your personal information, please contact:

Sublime Pools
Bulli, NSW, Australia
Email: swim@sublimepools.com.au
Phone: 0404 873 840

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Effective date: 11 April 2026