Terms & Conditions

These Terms & Conditions govern your access to and use of the Sublime Pools website and the purchase of products from us. By accessing this website, placing an order, or using any of our services, you agree to be bound by these Terms & Conditions, together with our Shipping & Returns Policy and Privacy Policy.

This website is operated by Sublime Pools (“we”, “us”, “our”). Our business is located in Bulli, New South Wales, Australia.

You must use this website only for lawful purposes and in accordance with these Terms & Conditions.

You must not:

• Use the website for any unlawful, fraudulent, or misleading purpose.
• Interfere with the operation, security, or accessibility of the website.
• Attempt to gain unauthorised access to any part of the website, server, or systems.
• Introduce viruses, malware, bots, scraping tools, or any harmful code.
• Use the website in any manner that could damage our reputation, systems, or business operations.
• Copy, reproduce, modify, publish, distribute, or commercially exploit website content without our prior written permission.

We may suspend, restrict, or deny access to the website at any time if we reasonably believe you have breached these Terms & Conditions or are using the site improperly.

We aim to ensure that product descriptions, images, specifications, availability, and pricing are accurate and up to date. However, errors, omissions, and changes may occur.

Product images are for illustration purposes only and may not perfectly represent the final product. Colours, dimensions, finishes, packaging, and specifications may vary slightly depending on the manufacturer or supplier.

Where products are supplied by third parties, we rely on information provided by those suppliers and manufacturers. We do not guarantee that supplier information will always be free from error.

All prices are in Australian dollars unless stated otherwise. GST will be shown where applicable.

We may change prices, product offers, and promotions at any time without notice. A price change will not affect an order that has already been accepted by us.

If a product is displayed at an incorrect price due to typographical, supplier, system, or publishing error, we reserve the right to:

• Cancel the order.
• Decline to proceed with the order.
• Contact you to confirm whether you wish to proceed at the corrected price.

Any shipping charges, freight surcharges, special handling charges, or delivery-related costs will be shown where applicable or communicated before dispatch.

When you place an order, you are making an offer to purchase the products selected in your cart.

An order is not accepted until we have confirmed it, processed payment, and/or commenced fulfilment. We may refuse, cancel, or limit any order at our discretion, including where:

• The product is unavailable or discontinued.
• There is an error in the product description, pricing, or availability.
• Payment is declined, reversed, or not authorised.
• We suspect fraud, misuse, abuse, or suspicious activity.
• The delivery address is incomplete, invalid, commercial-restricted, or outside our service area.
• The order is not suitable for direct supply due to supplier, freight, installation, or compliance reasons.

If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled items.

Payment is required in full at the time of order unless we agree otherwise in writing.

We may use third-party payment providers to process your payment. By submitting payment, you agree to comply with the terms and conditions of those providers.

You must ensure that all payment details submitted are accurate, valid, and authorised for use.

Shipping and delivery are governed by our Shipping & Returns Policy, which forms part of these Terms & Conditions.

In summary:

• We ship Australia-wide unless otherwise stated.
• Shipping charges, delivery methods, and timeframes may vary by product, location, and supplier.
• Some products may be delivered in separate parcels if sourced from different suppliers or warehouses.
• Tracking details may be issued separately for individual parcels or shipments.
• Delivery timeframes are estimates only and are not guaranteed.

You are responsible for providing a complete and accurate delivery address. We are not liable for delivery delays or failed delivery resulting from incorrect, incomplete, inaccessible, or unattended delivery details.

Risk in the products passes to you when the products are delivered to the address supplied, collected by you, or otherwise made available for delivery in accordance with the agreed shipping method, to the extent permitted by law.

Title in the products remains with us until we receive payment in full, to the extent permitted by law.

Some products may be freight-heavy, bulky, special order, made to order, supplier-direct, or subject to restricted delivery conditions.

These products may:

• Have different shipping timeframes.
• Require specific delivery conditions or assistance.
• Be shipped directly from a supplier or warehouse.
• Be delivered in separate shipments.
• Be excluded from change-of-mind returns.
• Require additional charges for remote access, tail-lift, redelivery, or special handling.

Where any special condition applies, it will be stated on the product page, in the checkout process, or in direct communication with you before dispatch where reasonably practicable.

Some orders may be fulfilled by our suppliers, manufacturers, or logistics partners rather than from our own premises.

Where this occurs:

• Fulfilment, packaging, and dispatch may be managed by the supplier.
• Tracking and delivery updates may come from us, the supplier, or the carrier.
• Delivery times may vary from our standard dispatch estimates.
• Orders containing multiple supplier brands or warehouse sources may arrive separately.

We are not responsible for delays caused by third-party suppliers, freight carriers, or logistics providers, except to the extent required by law.

Returns and refunds are governed by our Shipping & Returns Policy and applicable Australian Consumer Law.

Change-of-mind returns are not automatic and may be accepted only in accordance with our policy and any applicable conditions stated on the website or provided before purchase.

We may refuse a change-of-mind return where:

• The item has been used, installed, modified, damaged, or not returned in original condition.
• The item is not in original packaging where packaging is required for return.
• The item is special order, freight-sensitive, supplier-direct, or otherwise excluded from return.
• The item was sold as non-returnable, clearance, or final sale.
• The return request is made outside the permitted timeframe.

Where a return is accepted for change of mind, the customer may be required to pay return freight, restocking charges, inspection fees, or other reasonable costs unless prohibited by law.

Nothing in these Terms & Conditions excludes, restricts, or modifies your rights under the Australian Consumer Law.

Our products may come with manufacturer warranties in addition to your rights under Australian Consumer Law.

We do not provide warranties beyond those expressly stated by us or the manufacturer, except for consumer guarantees that cannot be excluded by law.

If a product is faulty, not of acceptable quality, does not match its description, or fails to meet a consumer guarantee, you may be entitled to a remedy under Australian Consumer Law.

Warranty claims may need to be assessed by us, the manufacturer, or both, depending on the product and the nature of the issue.

Any installation information, product recommendations, or guidance provided by us is general in nature unless expressly stated otherwise in writing.

You are responsible for ensuring that any product is suitable for your intended use, site conditions, plumbing, electrical requirements, compliance obligations, and installation method.

Where products require professional installation, licensing, or compliance with local laws, you must arrange this through suitably qualified persons.

All content on this website, including text, images, graphics, logos, layout, design, and downloadable materials, is owned by or licensed to us unless stated otherwise.

You must not copy, reproduce, adapt, republish, or commercially exploit any content from the website without our prior written permission.

Our website may include links to third-party websites, tools, payment platforms, or supplier sites. These are provided for convenience only.

We do not control and are not responsible for the content, policies, security, or practices of third-party websites or services.

To the maximum extent permitted by law, we exclude all liability for any loss or damage arising from your use of the website, our products, or any linked third-party service, except where liability cannot be excluded by law.

To the extent permitted by law, we are not liable for:

• Indirect, consequential, incidental, or special loss.
• Loss of profit, revenue, opportunity, or goodwill.
• Delays caused by suppliers, freight carriers, or third parties.
• Any loss arising from incorrect information provided by you.
• Any damage caused by misuse, improper installation, or unauthorised modification of a product.

Nothing in these Terms & Conditions limits any non-excludable rights or remedies available to you under Australian Consumer Law.

To the extent permitted by law, you agree to indemnify and hold harmless Sublime Pools, its directors, employees, contractors, and suppliers from and against any claim, loss, liability, damage, cost, or expense arising from:

• Your breach of these Terms & Conditions.
• Your misuse of the website or products.
• Your violation of any law or third-party right.
• Your incorrect or incomplete information submitted to us.
• Your installation, handling, or use of a product contrary to instructions or law.

Your use of this website is also subject to our Privacy Policy, which explains how we collect, use, and manage personal information.

These Terms & Conditions are governed by the laws of New South Wales, Australia.

You agree that any dispute arising from or relating to these Terms & Conditions or your use of the website will be subject to the exclusive jurisdiction of the courts of New South Wales and, where applicable, the Commonwealth of Australia.

We may update these Terms & Conditions at any time by posting the revised version on this page. Changes take effect from the date they are posted.

Your continued use of the website after any update means you accept the revised Terms & Conditions.

If you have any questions about these Terms & Conditions, please contact us:

Sublime Pools
Bulli, New South Wales, Australia
Email: swim@sublimepools.com.au
Phone: 0404 873 840

Effective date: 11 April 2026